Archive for the ‘FAQ’ Category
Towing vehicle improves customer options
By adding a new towing vehicle into our fleet, Move Smooth have added even more choice and flexibility for customers. Read the rest of this entry »
Are my contents insured?
Yes, to a value of £15,000 per container whilst in transit or in storage at our depot. Whilst at your premises contents should be covered by your home contents policy, we recommend you check with your insurer.
Additional cover is available upon request and will be subject to additional cost, please ask.
Can I tow the mobile container myself?
Sorry we do not hire mobile containers for self towing. There are too many issues around licencing and insurance weights and traffic regulations. Our aim is to provide an efficient all inclusive service. All our mobile containers are custom built and not available on the open market.
Do we need to be there when the empty container is collected?
Not at all, provided all the equipment is left on board and the keys left inside the unit we will be happy to collect anytime.
Do we need to be at the new address to receive the load?
No not necessarily the security tags will be in place and we will have agreed the position of the trailer beforehand. You will just need to cut the tags of before you can open the doors.

