Archive for the ‘FAQ’ Category

Towing vehicle improves customer options

By adding a  new towing vehicle into our fleet, Move Smooth have added even more choice and flexibility for customers. Read the rest of this entry »

Are my contents insured?

Happy Move Smooth customersYes, to a value of £15,000 per container whilst in transit or in storage at our depot. Whilst at your premises contents should be covered by your home contents policy, we recommend you check with your insurer.

Additional cover is available upon request and will be subject to additional cost, please ask.

Can I tow the mobile container myself?

Sorry we do not hire mobile containers for self towing.  There are too many issues around licencing and insurance weights and traffic regulations.  Our aim is to provide an efficient all inclusive service.  All our mobile containers are custom built and not available on the open market.

Do we need to be there when the empty container is collected?

Not at all, provided all the equipment is left on board and the keys left inside the unit we will be happy to collect anytime.

Do we need to be at the new address to receive the load?

No not necessarily the security tags will be in place and we will have agreed the position of the trailer beforehand. You will just need to cut the tags of before you can open the doors.

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What Our Customers Say
“One of the last things you expect to be doing when you are diagnosed as terminally ill is move, but that’s exactly what local business woman, Sarah Howells ended up finding herself doing this Valentine’s weekend!

Still perky, but unable to do a lot of the physical work herself, she found herself ‘directing movements’ instead of getting her head down and getting on with things as she usually would.

So it was essential she selected the right suppliers for the job.

Move Smooth was the ultimate choice for Sarah to assist her with her move. She had plenty of help from family, but needed reliable transport and some professional advice in the best way of how to move particular items. She needed a flexible approach and an attitude of ‘can do’ rather than can’t.

Delighted with the outcome, and noting a core difference of Move Smooth being able to unexpectedly take some items into storage on the same day, Sarah hopes that she is settled now, but urges people to consider this unique option when moving home or office. “You can choose whether to just have the container delivered to pack at leisure when suits, or whether to have a fully assisted move by the Pro’s, or whether to have a mixture. It’s perfect for anyone, and won’t break the bank!”

More details can be found on the Poole based company at www.move-smooth.com”
by Sarah Howells