Archive for the ‘FAQ’ Category

Do we need to be there when the load is collected?

The driver does need to check the load before driving away, it is a legal requirement, and we do like that to happen jointly, also we like to attach the security tags at the same time that you do. However maybe there is a neighbour or friend who could meet the driver for you. If it is not possible to be there at all then we will pick up the load and we can check it as we carry spare keys and we will still put our security tag on but we will need your written permission.

I want to leave some items at other destinations, can this be done?

This is quite common and can be organised beforehand, short drops en-route are easy if the items are accessible in the trailer, Split loads just need a bit of up front planning.

We want to arrange a move not covered by your price list?

Absolutely no problem but we would need to quote that separately to get you the best price and cover all aspects of your move properly.

We live in a difficult position with awkward access, can you help?

Our tow vehicle is a Land Rover Discovery we have four wheel low ratio drive for difficult areas such as farm cottages or unfinished sites and in many cases we can unhitch the mobile container and place it in a good loading position. We would always assess these moves before committing you. Very often we can get places where conventional vehicles can’t.

Who is liable for the rubbish disposal?

Ultimately you are responsible for what is to be disposed of but we use a national company who issue guidelines with the bulk bags and hold an Environment Agency Waste Licence and ISO 9001 &14001 accreditation. We will do all the organising for you.

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What Our Customers Say
“One of the last things you expect to be doing when you are diagnosed as terminally ill is move, but that’s exactly what local business woman, Sarah Howells ended up finding herself doing this Valentine’s weekend!

Still perky, but unable to do a lot of the physical work herself, she found herself ‘directing movements’ instead of getting her head down and getting on with things as she usually would.

So it was essential she selected the right suppliers for the job.

Move Smooth was the ultimate choice for Sarah to assist her with her move. She had plenty of help from family, but needed reliable transport and some professional advice in the best way of how to move particular items. She needed a flexible approach and an attitude of ‘can do’ rather than can’t.

Delighted with the outcome, and noting a core difference of Move Smooth being able to unexpectedly take some items into storage on the same day, Sarah hopes that she is settled now, but urges people to consider this unique option when moving home or office. “You can choose whether to just have the container delivered to pack at leisure when suits, or whether to have a fully assisted move by the Pro’s, or whether to have a mixture. It’s perfect for anyone, and won’t break the bank!”

More details can be found on the Poole based company at www.move-smooth.com”
by Sarah Howells